Frequently Asked
Questions
Off-Road Tours
Where do I check in?
Our off-road park is just a short drive from Gatlinburg. After you complete your booking, we’ll send you the exact address by email and text.
If you prefer to book in person, you can visit our office at 446 East Pkwy, Gatlinburg, TN 37738. We’re open daily from 9 AM to 9 PM.
Do I need previous off-road driving experience?
No experience needed. You just need to be 18 or older to drive a UTV. Before you head out, we’ll walk you through your specific vehicle and cover a quick safety briefing. Most first-time drivers feel comfortable within the first few minutes.
Do I need a driver's license?
No. Drivers just need to be at least 18 years old.
Tour duration
The tour lasts 1.5 hours (90 minutes) including stops.
Is the tour safe for toddlers?
Absolutely. Our tours are safe for all ages, including toddlers as young as 1 and 3 years old. If your child uses a car seat or booster seat in your vehicle, please bring it with you and we will install it properly in your UTV.
Do all passengers need their own seat?
Yes, every passenger must have their own seat, regardless of age. Lap sitting is not allowed under any circumstances.
Can we switch drivers during the tour?
Yes, we allow one opportunity to switch drivers during the tour, typically at the halfway point of the tour which is at our Million Dollar View stop.
What if no one in our group wants to drive?
No problem! We offer a Ride with a guide option for guests who’d rather sit back, relax, and enjoy the experience. Just give us a call at (912) 270-5222 after checkout, and we’ll help you get everything set up.
Can we stop for photos during the tour?
Yes! Our guides are happy to take photos of your group so you can have unforgettable memories of the experience.
Can I bring my pet?
Yes, your furry friends are welcome. We just ask that you bring a towel or blanket to cover the seats and help prevent any damage.
What happens if the weather is bad?
We operate 365 days a year, rain or shine. Light rain can actually make the trails even more enjoyable. If you want extra protection, we have ponchos and goggles available for purchase at the Park. If the weather gets too severe and it’s not safe to ride, we’ll help you reschedule your tour.
Will I drive the newest UTV models?
Do you offer any discounts?
Yes. Book your tour at least 15 days in advance and get 10% OFF with the code EARLY15 at checkout.
If you’re booking for a large group, give us a call for exclusive rates.
How far in advance should I book?
We recommend booking as early as possible to secure your spot, especially during peak seasons in Gatlinburg.
What’s the cancellation policy?
You can cancel up to 7 days before the date of your reservation for a full refund. If you cancel within 7 days of your reservation, we can offer a credit that never expires or help you reschedule your booking.
Please note that reservations changed or rescheduled within 7 days of the original booking remain subject to the original reservation date and are not eligible for a refund.
Street Legal Rentals
Where is your address?
We’re located at 446 East Pkwy, Gatlinburg, TN 37738. We’re open daily from 9 AM to 9 PM.
How does the rental process work?
1️⃣ Start by choosing your UTV, rental date, and preferred duration. You can browse the available routes on our rentals page before booking.
2️⃣ Complete your booking and sign your e-forms. You can do this before arrival or at check-in.
3️⃣When you arrive, we’ll check you in and help you choose your route. Once you’ve picked your route, we’ll send your GPS maps through the REVER app. Then we’ll give you a quick vehicle walkthrough before you head out.
If you have any questions about our rentals or routes, feel free to contact us or send us a message.
What do I need to rent a street-legal UTV?
You must be at least 22 years old. This is required by our insurance policy. You’ll also need:
✔ A valid driver’s license
✔ A valid credit card
✔ Full-coverage auto insurance
Your credit or debit card must match your photo ID and proof of insurance. We keep a card on file through our booking system in case of damage not covered by insurance or to cover the deductible if needed.
Do I need a driver's license?
Yes. A valid driver’s license is required to drive a street-legal UTV.
Rental pricing
Pricing is based on the length of your rental, not the number of passengers. It’s a 3 hr rental minimum, which starts at $239. You can rent a UTV for up to 24 hours for $499, and longer rental options are also available.
Do you offer any discounts on UTV rentals?
Yes. Book your UTV at least 8 days in advance and use code EARLY8 at checkout to get 10% off.
If you’re booking for a large group, give us a call to ask about group rates.
Do you have enclosed UTVs?
Yes. We offer enclosed models like the Can-Am Defender which comes with heat and A/C. They’re perfect for cold or rainy days.
Can pets ride in the UTVs?
Absolutely. Pets are welcome on our UTV rentals. We just ask that you bring a towel or blanket to help protect the seats.
Are car seats allowed?
Yes, car seats and booster seats are allowed. Bring your children along for the ride for either our street-legal UTV rentals or an off-road tour.
Does every passenger need their own seat?
Yes. Every passenger must have their own seat, regardless of age. Lap sitting is not permitted.
Do I need to book in advance?
We highly recommend booking in advance to make the process faster and to help ensure availability. Same-day rentals may be available, but they are first come, first served.
Can I just show up and rent a UTV?
Yes, you can show up and rent a UTV if units are available. However, we recommend booking in advance to secure your preferred vehicle and date.
Can I take my street legal rental off road?
No. Our street-legal UTVs are for on-road use only. However, we do provide scenic routes that include dirt roads and less-traveled areas.
If our GPS shows that the vehicle was used off-road, you will be required to return it immediately and no refund will be issued. Off-road use is not covered by renter’s insurance and may result in additional cleaning or damage charges.
What happens if the weather is bad?
We ride in most weather conditions, so a little rain or cold usually won’t stop your rental. If you want a more comfortable ride, we also offer enclosed UTVs with heat and A/C.
If the weather turns severe and it’s not safe to go out, we’ll help you reschedule.
What’s the cancellation policy?
You can cancel up to 7 days before the date of your reservation for a full refund. If you cancel within 7 days of your reservation, we can offer a credit that never expires or help you reschedule your booking.
Please note that reservations changed or rescheduled within 7 days of the original booking remain subject to the original reservation date and are not eligible for a refund.